Shipping policy
Shipping Policy
At Cologne House, we aim to deliver your fragrances quickly, safely, and efficiently.
1. Order Processing Time
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All orders are processed within 1–2 business days after confirmation.
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Orders placed on weekends or public holidays will be processed on the next working day.
2. Shipping Time
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Standard delivery time is 3–7 business days across India.
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Delivery timelines may vary depending on your location and courier service availability.
3. Shipping Charges
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Shipping charges (if applicable) will be calculated and displayed at checkout.
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We may offer free shipping on selected orders or promotions.
4. Order Tracking
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Once your order is shipped, you will receive a tracking ID via SMS/Email.
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You can track your order in real-time using the provided tracking link.
5. Delivery Issues
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Please ensure that your address and contact details are correct while placing the order.
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If the delivery fails due to incorrect information, Cologne House will not be responsible.
6. Delays
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While we strive to deliver on time, delays may occur due to:
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Courier partner issues
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Weather conditions
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Public holidays or unforeseen circumstances
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Cologne House is not liable for such delays but will assist you in tracking your order.
7. Damaged or Incorrect Orders
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If you receive a damaged product or wrong item, please contact us within 48 hours of delivery.
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A complete unboxing video is mandatory to process any claim.
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Without an unboxing video, requests will not be accepted.
8. Service Availability
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We currently ship across India.
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For remote locations, delivery may take additional time.
9. Contact Us
For any shipping-related queries, contact us at: