Refund policy
Return & Refund Policy
At Cologne House, we are committed to delivering premium quality fragrances. Please read our policy carefully before making a purchase.
1. Refund Eligibility (Damaged Products Only)
We offer refunds only in case of damaged products received by the customer.
To be eligible for a refund:
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The product must be physically damaged at the time of delivery
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You must provide a clear unboxing video as proof
⚠️ Unboxing video is mandatory. Without this, no refund request will be accepted under any circumstances.
2. Return Eligibility (Wrong Product Delivered)
We accept returns only if you receive a different product than what you ordered.
To qualify for a return:
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The item must be unused and in original packaging
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You must report the issue within 48 hours of delivery
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Supporting proof (images/video) must be provided
3. Non-Returnable / Non-Refundable Cases
We do not accept returns or refunds in the following cases:
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Change of mind after purchase
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Fragrance preference issues (e.g., you didn’t like the smell)
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Minor packaging defects (without product damage)
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No unboxing video provided
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Used or partially used products
4. Refund Process
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Once your claim is approved, the refund will be processed within 5–7 business days
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Refunds will be issued to the original payment method
5. Important Notes
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Always record a complete unboxing video from start to end without cuts
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Make sure the shipping label and package are clearly visible in the video
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Claims without proper proof will not be entertained
6. Contact Us
For any return or refund queries, contact us at:
📧 support@colognehouse.com